Privacy Policy

Last updated: 21 October 2026

TractorGP respects your privacy. This policy explains how we collect and use your information.

1. Information we collect

When you contact us or use our services, we may collect:

• Your name, phone number, email address and location.
• Details about your machinery and repair requirements.
• Messages, photographs, videos and other information you share with us.
• Telephone call recordings and communications through SMS, WhatsApp and our website.
• Booking, payment and service history.
• Website usage information.

2. How we use your information

We use your information to:

• Respond to enquiries and provide quotes.
• Diagnose faults, arrange repairs and deliver our services.
• Communicate with you about bookings and repairs.
• Process payments and maintain business records.
• Improve our services, including using technology and AI to assist with diagnostics, customer support and operations.
• Send relevant marketing communications where permitted by law.

We process information where necessary to provide our services or take steps requested before entering into a contract, to comply with legal obligations, for our legitimate business interests, or with your consent where required.

3. Call recordings and AI

We may record telephone calls and retain messages, photographs and videos to help diagnose machinery faults, maintain accurate service records, improve our processes and provide customer support.

We may use AI-powered software to analyse this information. Our staff remain responsible for repair decisions.

4. Sharing information

We may share relevant information with our technicians, parts suppliers, payment providers and trusted technology providers where necessary to deliver our services.

Some providers may process information outside the UK. Where required, we use appropriate data protection safeguards.

We do not sell your personal information.

5. How long we keep information

We retain information only for as long as reasonably necessary for providing services, maintaining repair records, resolving disputes and meeting legal obligations.

6. Your rights

Under UK data protection law, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing.

You can contact us to exercise these rights.

You may also complain to the Information Commissioner's Office at ico.org.uk.

7. Cookies

Our website may use cookies and similar technologies to operate the website, understand usage and support marketing.

Where legally required, we will ask for your consent before using them.

8. Contact

For privacy questions or requests, contact:

TractorGP
info@tractorgp.com